Tall Snowman No.23 by Joanne Robey
DIGITAL GIFT VOUCHER for Our WEBSITE - Online Use Only You can send your friends and family a Digital Gift Voucher for our online store which they can spend at their leisure. This digital gift voucher is for online use only and will be delivered to you via e-mail.
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GIFT VOUCHER FOR THE CRAFT SHOP - Card & Envelope Gift Vouchers make wonderful presents. Purchase a gift voucher from The Craft Shop that can be spent, guilt free, in the shop at any time. We offer vouchers in denominations suitable for every celebration and budget. |
Returns within Ireland
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging in good condition.
Gift Vouchers are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Shipping your Return
To return your product, you should mail your item to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance.
Returns outside of Ireland
To return your product from outside of Ireland, you must first email us at info@craftshopbantry.com. Your return must be approved and given a return number. PLEASE DO NOT POST BACK YOUR ITEM WITHOUT FIRST CONTACTING US.
***Please be aware that items returned to us from outside of Ireland may incur customs charges***
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will do this imiditally but the credit may take up to 10 days to reach your account.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@craftshopbantry.com and send your item to:
Shipping
***Please note that International Shipping can take up to 10 weeks***
***Please note that Shipping to Mainland Europe is taking longer than usual - allow up-to 6 weeks***
Countries outside of Europe, this included the UK, maybe subject to import taxes and charges by their country.
Orders are shipped at the following rates
Ireland: |
Flat fee €10 |
or Free Over €70
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Ireland: | Free Shipping on Birkenstock orders excluding Birkenstock EVA or Children's Birkenstock |
Tracked post to UK
UK Up to 1kg: |
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Tracked €20 |
Express €50 |
UK 1 to 5kg: |
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Tracked €25 |
Express €75 |
UK 5 to 20kg: |
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Tracked €35 |
Express €120 |
Tracked post to Europe EU
EU Up to 1kg: |
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Tracked €25 | |
EU 1 to 5kg: |
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Tracked €40 |
EU 5 to 10kg: |
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Tracked €50 |
EU 10 to 14kg: |
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Tracked €55 |
EU 14 to 20kg | Tracked €65 | ||
EU includes Austria, Belgium, Croatia, Denmark, Finland, Germany, Hungry, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden |
Non-EU Up to 2kg: |
Tracked €25 |
Express €75 |
Non-EU 2 to 3kg: |
Tracked €50 |
Express €85 |
Non-EU 3 to 8kg: |
Tracked €80 |
Express €125 |
EU 8 to 20kg: |
Tracked €100 |
Express €210 |
Non-EU includes Iceland, Isle of Man, Switzerland, Gibraltar, Guernsey, Jersey, Malta, San Marino, Vatican City, Greenland |
US and rest of the world Up to 1kg: |
Tracked €35 |
Express €70 |
US and rest of the world 1 to 2kg: |
Tracked €35 |
Express €80 |
US and rest of the world 2 to 10kg: |
Tracked €75 |
Express €150 |
*If the order exceeds the shipping weights for your region we will contact you to arrange shipping.
Delicate items, that are liable to breakages during shipping, are only available for collection from The Craft Shop, 11 Glengarriff Road, Bantry, P75 RV02
Orders if will be shipped within 2 business days. If some or all of your order is not available we will contact you.
***During the day we are busy in our shop in Bantry. We will always update our website in the evening but if a products sells in the shop on the day you purchase it online we will contact you***
To return your product, you should mail your product to: The Craft Shop, 11 Glengarriff Road, Bantry, Cork, P75RV02, Ireland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Due to fraud, if shipping address and billing address do not match we will contact you.
If you are shipping or returning an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance.
Breakages and discrepancies
In the rare event of an item arriving broken or where there are incorrect items or items missing from your order, please contact us immediately either by emailing info@craftshopbantry.com or call +353 27 50003.
If something is broken we will request a photograph of the damage and damage packaging. The easiest way is to e-mail us on info@craftshopbantry.com or call +353 27 50003
You must notify us within 2 days of having received a damaged or incorrect order.
Would you like your order gift wrapped?
We are happy to do this. You can also include a personalised message. Let us know in the Order Notes.