Returns & Refunds

Returns within Ireland

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging in good condition. 

Gift Vouchers are non-returnable.

To complete your return, we require a receipt or proof of purchase. 

Shipping your Return

To return your product, you should mail your item to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. 

Returns outside of Ireland

To return your product from outside of Ireland, you must first email us at info@craftshopbantry.com. Your return must be approved and given a return number. PLEASE DO NOT POST BACK YOUR ITEM WITHOUT FIRST CONTACTING US. 

***Please be aware that items returned to us from outside of Ireland may incur customs charges***

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will do this imiditally but the credit may take up to 10 days to reach your account.  

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@craftshopbantry.com and send your item to: